MS CRM
Efficient management of customer relationships is a key factor in the success of any organization. In order to manage and retain customers a proper CRM process is required. Microsoft CRM does just that. Developed by Microsoft and made available as a component in the Microsoft Dynamics NAV software package, Microsoft CRM provides features that automate and streamline the process of managing customer relationships.
Details of every level of customer interaction from presales contacts, to after sales support can be stored in a centralized customer database, from where it can be accessed by all concerned employees thereby enabling them to serve customers in a better and more personalized manner.
Microsoft CRM provides an environment similar to other Microsoft products and offers tight integration with Outlook and Microsoft Office applications thereby lowering the learning curve and ensuring high user lowering adoption. Data from the CRM application can be used in other applications and vice versa.
Microsoft CRM is available in two editions Small Business edition Professional Edition and is ideally suited to meet the CRM requirements of small and medium sized organizations.
OffshoreDotNetDevelopment helps clients in customizing and implementing Microsoft CRM to meet their business needs. Our solutions enable organizations to take full advantage of the features and benefits that Microsoft CRM has to offer.
At OffshoreDotNetDevelopment, our experts work in close coordination with client to analyze and study the requirements, before deciding on a Microsoft CRM implementation strategy that best meets the needs of the organization. With the strategy in place, our experts begin the process of the implementation. Once the application has been implemented and deployed, we train the employees on the usage of the application. OffshoreDotNetDevelopment also offers technical support services for the Microsoft CRM implementation.
