Efficient management of customer relationships is a key factor in the success of any organization. In order to manage and retain customers a proper CRM process is required. Microsoft CRM does just that. Developed by Microsoft and made available as a component in the Microsoft Dynamics NAV software package, Microsoft CRM provides features that automate and streamline the process of managing customer relationships.
Details of every level of customer interaction from presales contacts, to after sales support can be stored in a centralized customer database, from where it can be accessed by all concerned employees thereby enabling them to serve customers in a better and more personalized manner.
Microsoft CRM provides an environment similar to other Microsoft products and offers tight integration with Outlook and Microsoft Office applications thereby lowering the learning curve and ensuring high user lowering adoption. Data from the CRM application can be used in other applications and vice versa.
Microsoft CRM is available in two editions Small Business edition Professional Edition and is ideally suited to meet the CRM requirements of small and medium sized organizations.
Offshore.NET Development helps clients in customizing and implementing Microsoft CRM to meet their business needs. Our solutions enable organizations to take full advantage of the features and benefits that Microsoft CRM has to offer.
At Offshore.NET Development, our experts work in close coordination with client to analyze and study the requirements, before deciding on a Microsoft CRM implementation strategy that best meets the needs of the organization. With the strategy in place, our experts begin the process of the implementation. Once the application has been implemented and deployed, we train the employees on the usage of the application. Offshore.NET Development also offers technical support services for the Microsoft CRM implementation.
Contact us if you wish to customize SplendidCRM to streamline your CRM processes in a cost effective manner. We offer different modes of engagement, these include:
Fixed cost projects : We engage with clients under this model in situations where the budget and project timeline and fixed. Also the project requirements must be clearly defined at the onset. Read More
Hiring Dedicated Developers : You can hire dedicated developers to meet your development requirements. You can always start with a single developer and scale up to a full project team. Read More
The success of any project is dependent on the development approach and methodology followed. Our team is proficient in both: